. How soon can you arrange a scan?

It usually takes 5-7 business days to arrange a scan.  The time required depends on your location and the type of scan required such MRI or CT scans.  The less common types of scan take longer to arrange.  Other factors also affect this.  If special facilities are needed for claustrophobic or obese patients this may also take longer to arrange. This service is not suitable for emergency or urgent scanning as we cannot guarantee to arrange imaging at short notice.

. What is included in the scan price?

The scan price includes:

  • A Medical Assessment of the need for a scan and the correct type of scan required
  • The Scan itself
  • A CD with the scan images
  • A Report on the scan from a Consultant Radiologist

The scan price does not include any after scan consultations or treatment.

. How do I make payments?

You can pay online via a secure link that will be provided by our booking team. We do not accept cash/cheques or payment at the centre. Please note we also do not provide financing.

. When do I pay for the scan?

You have to pay after your scan(s) is confirmed by the Doctor during the medical review and final quote given by our booking team. Once your payment is received a booking request for your scan is sent to the appropriate imaging centre.

. How soon are the reports available?

It usually takes 5-7 business days for the Consultant Radiologist to prepare the report and for it to be forwarded to you. Please note that members of staff at some imaging centres may tell you that the report will be available within 48 hours. However if you are told this, please accept that this is rarely achieved. You should also be aware that the time taken for the report to be issued is outside of our control and should there be any delay you should contact the Imaging Centre.

. Who studies the scan

The scan report is prepared by a UK certified radiologist.

. What is shown in the report?

The report highlights any abnormalities noted by the Radiologist for the region of the body scanned.

. Can I take the report to NHS or to my consultant?

Yes, you can take the report and the CD with the images to any NHS or private GP or Consultant.

. Do you do paediatric scans?

Yes, there are some locations that do paediatric scans. We recommend you contact us first before you submit a medical questionnaire.

. Do you do cardiac MRI scans?

No, we currently do not provide Cardiac MRI scans. We can, however, refer you for an ECG.

. How does the booking process work?

1. Before being scanned, everyone requires a review/referral from a doctor or health practitioner. If you already have this, we make no charge.  Otherwise, we can organise it for you.
2. Just fill in and submit the online medical questionnaire if you don’t already have a referral. We then forward your information to a doctor/specialist to confirm the scan is safe, appropriate and necessary.  The doctor may advise a different scan, other form of investigation or a different line of treatment.
3. Our booking team then contacts you to confirm the quote and your appointment time, asking you to pay for your scan(s) via an online secure link. Unfortunately, we cannot accept cash/cheques or payment at the centre nor provide financing. Once payment is received we will send your referral to the imaging centre.
4. You will be contacted by the imaging centre to agree a suitable date and time for the appointment. You attend for your scan. A report on the scan is then forwarded to you and your doctor within 5-7 days.

. What is an MRI scan?

MRI means magnetic resonance imaging. This scan uses magnetic fields and radio waves to produce detailed views of the organs, tissues and skeletal system. It is a non-invasive way to diagnose body structure and problems via high-resolution images.

. When is an MRI scan performed?

To detect brain and spine problems like strokes, tumours and aneurysms.
To measure metabolic changes in the brain.
To analyse disorders of the eye and inner ear.
To detect problems with internal organs like the liver, kidney, or pancreas.
To measure the size of the heart, the thickness of heart walls and other structural changes.
To analyse bone and joint abnormalities, infections, and tumours in soft tissues including breast cancer.

. What is a CT or CAT scan?

CT means computerised tomography. It uses X-rays and a computer to create detailed images of the inside of the body.

. How is MRI Scan different from CT Scan?

MRI can show clearer differences between normal and abnormal tissue while CT Scans can sometimes provide more details about the hearts, lungs, pelvis, hips, reproductive systems, bladder and gastrointestinal tract.
MRI Scans are safe and are commonly used for preventative checks.
MRI Scans do not involve any radiation, while CT Scans involves radiation.
MRI Scans takes more time than CT Scans and are generally noisier.

. What MRI Scanners are available?

a. 1.5 Tesla MRI – These are conventional or standard MRI machines
b. 3 Tesla MRI ( 3T MRI) – produces higher resolution images, are less noisy and are quicker than 1.5 Tesla MRI.
c. Open Upright MRI – for claustrophobic and bariatric patients. In this MRI machine, a patient can stand or sit on a chair while having the scan.
d. Open MRI machine – it is for Claustrophobic patients, and the patient lies down while being scanned.

. What body regions can be scanned?

As well as full-body scans, the bones of the skeleton and any joint, you can scan the abdomen, adrenal glands, appendix, back, bile ducts, biliary tract, bladder, blood vessels, bowel, brain, cervix, chest, fallopian tubes, gall-bladder, head, heart, kidney, liver, lymph nodes, neck, ovaries, pancreas, pelvis, penis, prostate, scrotum, shoulders, spine, spleen, testicles, urethra and uterus; indeed any body area.  However some scans are more specialised than others and not all areas are covered by individual imaging centres.

. Are all centres certified?

All the centres we use are certified by the CQC – the Care Quality Commission, the UK’s independent regulator.

. Where are your imaging centres?

We have affiliated centres across the UK and are adding centres all the time. Please see our online website map, which has details of all our locations. However, please note that not all locations offer all types of scans.

. What are you most frequent MRI scan requests?

Our top MRI scan requests ranked by area are as follows:

1, MRI scan lumbar spine – typically ordered for low back pain, arthritis or a bulging disc.
2. MRI scan lower extremity – typically ordered for arthritis or injuries of the hip or knee.
3. MRI scan of the brain with or without contrast – typically ordered for headaches and for neurological disorders.
4. MRI scan upper extremity – typically ordered for arthritis or sports injuries of the shoulder or elbow.
5. MRI scan cervical spine – typically ordered for neck pain associated with arthritis or a bulging disc.