Our General Terms and Conditions

Updated: 16 May 2017

In addition to the Terms, which are set out below, your booking is subject to the terms and conditions of the Supplier. In the event of any conflict between the Terms and those of the Supplier our Terms shall prevail, unless we decide otherwise.

  1. Introduction
    • Secure Scanners Limited owns and operates the website securescanners.com.
    • Secure Scanners Limited is a company registered in England and Wales under company number 10217577 with its registered office at International House, 24 Holborn Viaduct, London EC1A2BN.
    • Save as otherwise required by law, we are appointed by Suppliers as their agent to act for and on their behalf in relation to your booking of a Scan. Therefore, when you book a Scan your contract for the provision of the Scan is directly between you and the Supplier, and the Terms govern your contract with us solely in respect of your use of our booking services via our booking channels. For information regarding when and how your contract is formed with the Supplier, please see section 3 below.
    • The Terms do not affect any other legal rights that you may have. Your local Citizens Advice Bureau can give you help and advice about your consumer rights.
    • We can amend the Terms at any time, and this version of the Terms cancels, supersedes and replaces all previous versions of the Terms . You and we will however only be bound by the Terms that you agreed to at the time of your booking.
    • Secure Scanners Limited does not offer medical advice and any medical information on the Website should be construed as general only and not be construed as constituting medical advice. Moreover any medical information on the Website is provided without any liability on our part and users of our services and the Website acknowledge that that they have not relied on any warranties or representations on our part, whether express or implied. Further, and without limiting the foregoing, we do not represent or warrant that any medical information which appears on the Website is accurate, complete, true, up to date, or available (whether constantly or at all)
    • You should not rely on any medical information on the Website as an alternative to medical advice from your professional healthcare adviser.
    • You should not rely on or use information on the Website as a reason to delay obtaining , ignoring, varying or determining medical advice or medical treatment.
    • You should always seek prompt and appropriate medical advice from qualified healthcare professionals and doctors if you are suffering from any medical condition or if you have any medical queries or concerns.
    • You should always take the results of your Scan and any associated report to your GP or the specialist doctor or healthcare professional who is treating you.
    • You acknowledge and agree that you are at least 18 years of age and have legal capacity to be bound by these Booking Terms and Conditions and that you have authority to act for or on behalf of, and to bind to any contract, any person included in a booking.
    • You should print a copy of these Booking Terms and Conditions or save them to your computer for future reference.
  2. Definitions
    • “Booking Fees” means the fees we charge ;
    • “Fee” means any other fee or fees we charge ;
    • “The terms” means these General Terms and Conditions, where the context of the Terms so admits the applicable Product Specific Terms and Conditions, our Website terms of use, our privacy policy and our cookies policy.
    • “Scan” means a CT scan, DXA scan, ECG test, MRI scan, mammography ,endoscopy, ultrasound scan, vascular Doppler or other medical tests or scans of a like nature booked via us and carried out by a Supplier, neither we nor any Independent Consultant shall be responsible for the results of any Scan, the quality of any images or other detail contained in the Scan or any deficiency or error in any report accompanying the Scan;
    • “Supplier(s)” means the hospital, laboratory or imaging centre or other body that provides and hosts the Scan; neither we nor any Independent Consultant shall be responsible for any of the services provided by the Supplier ;
    • “Product Specific Terms and Conditions” means the booking terms and conditions that are specific to a Scan or Supplier;
    • “Template” means the template we ask you to complete and send to us when you require an online referral from an Independent Consultant;
    • “Independent Consultant” means the health professional ( be it a doctor, clinician, ,triage nurse, physiotherapist, or other appropriately qualified health professional, whether a generalist or specialist in any medical field) from whom we seek an online referral on your behalf. The independent Consultant is not employed by Secure Scanners Limited.
    • “Website” means this website or any domain name owned by us howsoever accessed (including, for the avoidance of doubt, when accessed via any computer, tablet or mobile device).
    • “Events outside our control” means any act or event beyond our reasonable control, including but not limited to strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster (for example, a volcanic eruption or hurricane), act of God, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • These definitions apply to these General Terms and Conditions and each of the Product Specific Terms and Conditions.
  3. Formation of your contract with the Suppliers
    • We act as agent for the Suppliers; when we display the Suppliers’ services on our booking channels, we are, on behalf of the Supplier, inviting you on their behalf to make an offer for their scanning services.
    • Your contract with the Supplier for the Scan is formed once you have selected the Scan type, body area to which the Scan is to be applied, the insured or self-paid category and the Supplier, and we have sent you an email on behalf of the Supplier confirming your booking, and the Booking Fees. It is at this point that a contract is formed between you and the Supplier for the Scan and it is at this point that you are legally obliged to pay us the Booking Fees.
    • In the event that the Supplier cancels your booking, we will use all reasonable efforts to contact you as soon as possible using the contact details you provided at the time of booking. If the Supplier is unable to fulfill your booking and is unable to provide an alternative, your booking will be cancelled with a full refund. In these circumstances, we can assist you to make a new booking with an alternative Supplier.
  4. Pricing errors, accuracy of website content, and changes to law
    • We will use all reasonable endeavours to correct errors and omissions on the Website or elsewhere, and take appropriate action as soon as practicable after being notified of them. Neither we nor the Suppliers are under any obligation to honour bookings for a Scan where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the Website and either to offer you the opportunity to keep your booking at the correct price or cancel your booking without liability.
    • Information, data and descriptions on the Website are provided by the Suppliers and are for illustrative purposes only unless expressly stated otherwise.
    • Save as otherwise stated in the Terms, in the event of any new laws or regulations resulting in any new, or increases to existing, taxes, charges or other fees, we reserve the right to pass on such amounts to you, whether or not your booking has been confirmed.
  5. Events outside our control
    • Save as otherwise required by law or provided in the Terms:
    • We will not be liable for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by an Event Outside Our Control.
    • If an Event Outside Our Control takes place that affects the performance of our obligations under your contract with us:
    • 1. we will use reasonable efforts to contact you as soon as possible using the contact details you provided at the time of booking; and
    • 2. our obligations under the Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
    • For the avoidance of doubt, Events Outside Our Control may also include an event which affects the Supplier’s ability to provide a Scan or the Independent Consultant’s ability to prepare a referral.
    • We will not be liable for any act of commission or omission by any Independent Consultant.
  6. Our liability
    • Save as otherwise required by law or provided in the Terms, we act as a booking service and online referral provider and the agent of the Suppliers. Therefore, we are not liable for the provision of the Scan or any failing(s) or problem(s) in the provision thereof, and we are not, under any circumstances, liable for any act, omission, negligence or failure by or on the part of the Suppliers or Independent Consultants.
    • • If we breach the Terms , we will only be liable for any loss or damage you suffer to the extent that it was a direct and foreseeable result of our breach of the Terms or our negligence. We are not liable for any loss or damage that is not direct or foreseeable. Our maximum aggregate liability to you under the Terms whether in contract or in tort or for breach of statutory duty shall not exceed the cost of the booking.
    • Loss or damage is foreseeable if it was a natural consequence of our breach or negligence, or if it was contemplated by you and us at the time we entered into the Terms.
  7. Third party rights
    • Nothing in the Terms confers any right to enforce any of its terms on any person who is not a party to it.
  8. Severance
    • If any court of competent authority finds that any clause of the Terms is invalid, illegal or unenforceable, that clause (or any part thereof found to be invalid, illegal or unenforceable ) shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other clauses of these Booking Terms and Conditions shall not be affected.
  9. Applicable Law
    • The Terms are governed by the laws of England and Wales. You agree that the courts of England and Wales will have sole and exclusive jurisdiction .
  10. Referrals
    • We provide a service where we can obtain you a referral from an Independent Consultant to a Supplier.;
    • In such cases we require you to pay us a Fee;
    • We require you to complete fully and accurately a Template which when completed by you we shall submit to the Independent Consultant. Neither we nor the Independent Consultant shall be liable for any errors or omissions in the completed Template nor shall we be responsible for checking it ;
    • The Independent Consultant shall consider your completed Template and request for referral to a Supplier and will approve your request for referral only if judged appropriate in accordance with the guidelines set out in the Royal College of Radiologists (RCR) Guidelines ( 7th Edition, or any modification thereof or successor thereto). The Independent Consultant is solely responsible for deciding whether to refer you to a Supplier and their decision whether to refer is not to be construed as constituting medical advice.
    • If you do not have a doctor or should you require referral to an appropriate hospital consultant or specialist we can supply you with details of prospective doctors, hospital consultants or specialist for payment of a Fee.
  11. Interactive features
    • The Website contains interactive features which permit you to communicate with us.
    • You acknowledge and accept that the results of using interactive features can be incomplete, misleading or of no practical benefit to users.
    • Any information you receive from use of interactive features on the Website does not constitute medical advice.